FAQ

Q. Introduction: Information about each contact

PAPERSKY WEARFor inquiries regarding this, please use the contact form below.

https://shop.paperskywear.com/pages/contact

PAPERSKY TOOLSFor inquiries regarding this, please use the contact form below.

https://store.papersky.jp/pages/contact-us

Other inquiries, job openings, etc.For more information, please contact us using the link below.

https://papersky.jp/contact/

 Q1.What payment methods are available at PAPERSKY WEAR STORE?

We offer credit cards, Apple Pay, Google Pay, Amazon Pay (in Japan only), and Paypal.
For more information,SHOPPING GUIDEPlease check.

 Q2. There are several sites on PAPERSKY, but how are they different?

PAPERSKY has
「PAPERSKY Japan Stories"
"PAPERSKY STORE"
 "PAPERSKY WEAR"
There are three sites:

"PAPERSKY Japan Stories" mainly publishes articles as a media outlet.

"PAPERSKY STORE" and "PAPERSKY WEAR" are on ONLINE STORE.

"PAPERSKY STORE" mainly sells miscellaneous goods, while "PAPERSKY WEAR" mainly sells clothing.

Please note that each item has a different shopping cart and separate payments.

*The site you are currently viewing is the "PAPERSKY WEAR" website.

※"PAPERSKY WEAR"It is located at ONLINE STORE inClick [TOOLS] to take you to the "PAPERSKY STORE" websiteYou can do it.

 Q3. How do I get an exchange or refund?

[Returns due to customer's convenience]
We generally cannot accept returns due to customer convenience, such as the size does not fit or the image is different.

[Replacing defective products]
If the product is damaged or dirty when the product arrives, or if the product is different from the product you ordered, or if the product arrives, or if the extra product arrives, you can either call or email within one week (7 days). Please contact us using the following method.
If even one of the following items is applicable, we cannot accept returns or exchanges for any reason.
Thank you for your understanding.

1) Products that have been received more than 7 days have passed since the product was received.

2) Products that have been used once

3) Products that have had odors, dirt, or scratches caused by the customer

4) Items with lost or damaged packages (bags, boxes, etc.)

 *Please note the following:
• Shipping and handling fees are not refundable.
• A refund will be made against the original payment method.

For other details, please seeSHOPPING GUIDEPlease check.

 Q4. Is the store safe?

yes. At the time of purchase, each transaction via the online payment gateway is processed using 128-bit SSL encryption. We will not sell, trade or lend your information to anyone.

 Q5. Where can I find out if my order has been shipped and how to track the order?

After confirming your order, you will receive an email with your tracking number.

 Q6.How long does it take to ship items?

We will ship within 5 business days from the day after the order is received.

Delivery times vary depending on the region and the impact of traffic conditions, weather, etc.

 Q7.How can I find out if it is in stock?

Online store inventory is updated daily, but even items that are out of stock can be stocked immediately if some items are in stock. For purchase confirmations and questions, please contact us via this page.

 Q8. My question is not resolved.

This is the CONTACT pagePlease contact us via our website.